Purchase Policy

PURCHASE POLICY

Our goal is to make your purchasing experience easy, efficient, and equitable, so we can get you on your way to live events as quickly as possible. The following is designed to ensure your satisfaction and understanding of the purchase process on the Locvl Events sites and applications where this appears. If you have any questions, please contact us. Your purchases on our Site are subject to these terms. Please also review our Terms of Use which govern your use of our Site.

CURRENCY

All ticket prices for events that occur in the United States are stated in U.S. Dollars. All ticket prices for events that occur in Canada are stated in Canadian Dollars. 

PAYMENT METHODS

We accept several methods of payment to accommodate your needs. If the event for which you are buying tickets is located in the United States, LocvlEvents.com accepts, among other forms of payment, American Express, Visa, MasterCard, Discover, payments through PayPal, and Google Pay for qualifying events.

ORDER CONFIRMATION

Order confirmation emails are designed to automatically be sent after purchases. If you do not receive a confirmation number (in the form of a confirmation page or email) after submitting payment information, or if you experience an error message or service interruption after submitting payment information, it is your responsibility to confirm via email to locvlevents@gmail.com whether or not your order has been placed. Always good to double check in email spam folder before contacting support on related issues. Only you may be aware of any problems that may occur during the purchase process. We will not be responsible for losses (monetary or otherwise) if you assume that an order was or was not placed because you failed to receive confirmation.

TICKET TRANSFER

Tickets are issued through purchaser emails. Any rewards or refunds are only allowed once, and will be limited to the current ticket holder. If you would like to transfer tickets to another party, you must communicate this with the Event Provider to officialize in the Event Provider systems. If week of event or other last minute transfers must occur, you may offer permission to another party or individual to claim the ticket(s) registered to your email upon arriving at event. Event registrations will rely on ticket holder emails, names, order numbers, and or email verifications to check-in.  

CANCELLED OR RESCHEDULED EVENTS

Occasionally, concerts, talks, and events are canceled or postponed. Should this occur, we will attempt to contact you to inform you of refund or exchange procedures for that event. For exact instructions on any canceled or postponed events, please check the event information online or contact us.

If an event is canceled, and you purchased your ticket through LocvlEvents.com, we will automatically issue you a refund to the credit card, debit card, gift card, or the method of payment used to make your purchase.

If the event was moved or rescheduled, the Event Provider may set refund limitations. If you are unable to make the new event date and refunds have been approved by the Event Provider, you will see your refund options within your rescheduled order email. If you require additional assistance, please contact us.

ACCOUNT, ORDER, AND BILLING INFORMATION VERIFICATION

All information on accounts and orders must be valid and are subject to verification. Orders that are placed, or attempted to be placed, using an account in which any information entered is found to be false, misleading, incorrect, incomplete or cannot be verified as belonging to the account holder, such as name, address, email address, phone number, IP address, or other, are subject to cancellation, at any time. Furthermore, we may cancel your order and sell your tickets to another customer without further notice. Orders are subject to credit card approval and processed only after the billing address, associated with your credit card, and other billing information, has been verified. ie: we don't condone fraudulent activity. 

LIMITATION OF LIABILITY

If injury is to occur during or after play, talk, or performance, immediately ask an usher for directions to a medical station. You voluntarily assume all risks and danger incidental to the event for which the ticket is issued, whether occurring before, during, or after the event, and you waive any claims for personal injury or death against us, management, facilities, leagues, artists, other participants, and all of our respective parents, affiliated entities, agents, officers, directors, owners and employees on behalf of yourself and any accompanying minor. You bear all risks of inclement weather. Event date and time are subject to change. See the Limitation of Liability section in the Terms of Use for additional limits on our liability.

LICENSE; EJECTION AND CANCELLATION; NO REDEMPTION VALUE

You agree to comply with all of the Event Providers' applicable rules, policies, terms and conditions ("Event Provider Rules"). Event Providers reserve the right, without refund of any amount paid, to refuse admission to, or eject, any person whose conduct management deems disorderly, who uses vulgar or abusive language or who fails to comply with Event Provider Rules. Breach of terms or rules will terminate your license to attend the event without refund. A ticket is a revocable license and admission may be refused upon refunding the ticket's face amount. A ticket is not redeemable for cash.

RECORDING, TRANSMISSION AND EXHIBITION

You agree that the event for which you purchase tickets is a public event, that your appearance and actions inside and outside the venue where the event occurs are public in nature, and that you have no expectation of privacy with regard to your actions or conduct at the event. You grant permission to us, the Event Provider(s), our partners, licensees and assigns, including but not limited to our brand and media partners, to utilize your name, image, likeness, acts, poses, plays, appearance, movements, and statements in any live or recorded audio, video, or photographic display or other transmission, exhibition, publication or reproduction made of, or at, the event (regardless of whether before, during, or after talk, play, or performance) for any purpose, in any manner, in any medium or context now known or hereafter developed, without further authorization from, or compensation to, you or anyone acting on your behalf.

YOU ARE SUBJECT TO SEARCH

You and your belongings may be searched on entry to the event. You consent to such searches and waive any related claims that may arise. If you elect not to consent to such searches, you may be denied entry to the event without refund or other compensation. Under certain facility rules, certain items may not be brought into the premises, including without limitation, firearms, alcohol, drugs, controlled substances, laser pointers, strobe lights, and irritants (e.g., artificial noisemakers).